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College offers digital and IT support to help you with issues like password resets, connecting to wifi and problems with your College account.
Find out how you can contact the IT Helpdesk, plus a few tips on how to solve frequently asked questions.
When you are a new student there are a few steps you have to go through before you can log into College systems and start using our resources. We've prepared a guide to Getting Started with Digital Systems to help you through this process.
This guide includes information on how to find out your student number, what your login details will be, and how to set up some important security measures. Once you've completed this process you should be able to log into your College account and start learning!
If you have any problems logging in please contact the IT Helpdesk. If you are a returning student and need to reset your password, please see the section below about how to reset your password.
The LRC team has put together a series of courses covering Essential Digital Skills such as Word, Excel, Teams and digital safety. You can work through these at your own pace and each one has a quiz at the end to test your knowledge. Each lesson is designed to help you improve your skills for the workplace as well as being important during your studies.
To access these courses, please visit Skills Boost and login using the Microsoft button. You will then need to choose your study level to see what courses we have available for you (FE, Apprenticeships or HE). You can go through them in any order, so feel free to start with the topic you feel the least confident on.
If you have any problems with Skills Boost or if you would like more help, please email us on help.academicservices@dncolleges.ac.uk or speak to one of our Learning Resource Assistants in the LRC. We can help you out by finding more resources for you, or we can arrange a one-to-one meeting to talk through any digital tools you are struggling with. We are here to help!
To reset your own password, visit aka.ms/sspr or scan the QR code.
You will need to enter your College email address and have previously set up multi-factor authentication.
If you are unable to reset your password using this code you will have to contact the IT Helpdesk using one of the methods below.
There are a number of ways to get in touch with the IT Helpdesk:
Log a job yourself using the Self Service Portal
Email the team at helpdesk@dncolleges.ac.uk
Call 01302553579
Visit the IT Helpdesk near the top of the escalators
The Helpdesk is open 9am to 5pm Monday to Friday.