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Example of citation within the text - Paraphrasing
Johnson (2004) believes that in this extremely competitive market, employers need to ensure that staff development opportunities are exploited to ensure staff retention.
Example of citation within the text - Direct quote
When discussing current working practices, Johnson (2004) believes that “organisations are being levered into recognising skill shortages, along with the need to recruit and retain employees with family commitments” (p. 724).
Example of how the reference for this source should appear:
Johnson, J. (2004) Flexible working: changing the manager’s role. Management Decision, 42 (6), pp. 721 – 737 [Online]. Available from:http://www.emerald-library.com. [Accessed 20 August 2004].